For free trial lesson, click "Sign Up" button to register, then login to MYPAGE via confirmation e-mail sent to you and book a lesson from "Book by Calendar" or "Book by Tutor" on the menu. For more detail, please see "HOW TO USE" in "ABOUT" page on the menu.
Yes, we have the Japanese speaking course for the beginners. Please see the page for more detail by clicking on "BEGINNERS" on the menu.
Please do so that your tutor know about yourself as well as your objectives prior to a lesson.
You need a JAPONEZE account to book a tutor. If you do not have an account, please sign up from the button above. If you already have an account, just log in to MYPAGE and click on either “Book by Calendar” or “Book by Tutor” on the menu to book a lesson.
Yes, you can. Login to MYPAGE and click on “Lesson History” on the menu to display the relevant lesson with the tutor. You can type a message into the message box there. Please remember any messages sent to you by the tutor as reply are also displayed at this message area. If you already know your tutor's Skype account, you can chat with your tutor there as well.
Once your booking has been made, you will receive a confirmation e-mail from JAPONEZE Support Team. Or you can login to MYPAGE and check it in the dashboard.
Once your booking has been made, you will receive a confirmation e-mail from JAPONEZE Support Team. Or you can login to MYPAGE and check it in the dashboard.
Please report the problem when doing your “Report Completion.” Please check your internet connection or perform a Skype test. If this still have the problem, you can cancel the lesson before it starts. (Please be confirmed a cancellation less than 30 minutes before the start of the lesson will be charged 70% of the points required for the lesson.)
Your points will be refunded immediately. However, if a lesson is cancelled less than 30 minutes before the start of the lesson, it will be considered as an emergency cancellation, therefore your points will be refunded 15 minutes after the completion of the lesson. In terms of emergency cancellations, 70% of the points required for the lesson will be charged. Please note if the lesson did not started 10 minutes after the scheduled time, the lesson is treated as canceled.
You get one point for every 1 yen.
We accept credit cards including VISA, MASTERCARD and JCB.
You can purchase additional points anytime. When you purchase additional points, the expiry date of your current points is extended to another one month from the purchase date.
Login to MYPAGE, check the expiry date on the “Points Statement” page on the menu.
Please contact us from "CONTACT" on the menu.
Click on the “Password Reset” button to reset your password in MYPAGE.
